Privacy Policy

 

Privacy Policy

KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) is committed to protecting your privacy. This Statement of Privacy applies to KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) Web site and governs data collection and usage at all KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) sites and services; it does not apply to other online or offline sites, products or services. Please read the KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) Statement of Privacy. KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information

As an E-commerce Web site, KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) is used solely for the purpose of billing your online purchases. KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) does not collect any information about your computer hardware and software.

KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) encourages you to review the privacy statements of Web sites you choose to link to from KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) Web site.

 

Use of your Personal Information

KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) may also use personal information to inform you of other products or services available from KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) and its affiliates. KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) does not sell, rent or lease its customer lists to third parties. KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

Control your Personal Information

KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing Info@kalashseedsonline.com. Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) by responding directly to any email you receive with a request to remove you from the mailing list

 

Security of your Personal Information

KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. 

 

Changes to this Statement

KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) will use your personal information, KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) will prominently post such changes prior to implementing the change. KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) encourages you to periodically review this Statement to be informed of how KALASH SEEDS PVT.LTD ( KALASH SEEDS ONLINE ) is protecting your information.

 

Shipping & Delivery Policy (Products)

For International buyers, orders are not accepted, Only for domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Kalash Seeds Online is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). Kalash Seeds online is in no way responsible for any damage to the order while in transit to the buyer. Payments Kalash Seeds online is proud to use Payment Gateway Name for fast, easy and efficient secure payments. All major credit cards are accepted.

Shipping & Delivery Policy (Services)
Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on (Phone: +91 02482-244000 Email: info@kalashseedsonline.com)

How the delivery charge is calculated for multiple units and some products 
The shipping charge is based on the weight of the product. For multiple products ordered from the same category the programme adds up the weight of all the units ordered and charges a single delivery fee. 
Thus, a customer who orders three Pockets weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500gms each. Thus the customer will pay a delivery fee of Rs 40 for ordering the three books as a single order instead of Rs 120 if he orders them separately. 
However, the delivery fee is calculated separately when a customer orders different products. Thus, if a customer orders a Pearl Set and Shirts he will pay separate delivery charges for each product. This is because the products are being sourced and shipped from different cities. 
The minimum weight taken into account is 250gms (only for pockets) for domestic shipments. There is a parcel surcharge applicable for the consignments other than documents irrespective of weight of the shipments in case of international deliveries. 
The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage. The delivery cost of a consignment weighing 3 Kg to be shipped within India will be = INR 165. 
The delivery charge is arrived at by multiplying the weight of the product with the slab rate.

Cancellations & Returns

What is Kalash Seeds online Free & Easy Returns policy?

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.

We assure you that all products sold on Kalash Seeds online are brand new and 100% genuine seeds. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.

Possible resolution could be Replacement or Refund, backed by the 25 Day Replacement Guarantee Kalash Seeds online.In any case, all your purchases on Kalash Seeds online are backed by Buyer Protection for 25 days from the date of delivery, lest you have any issues.

What is Free Replacement?

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.
Returns are covered by the 25 Day Replacement Guarantee for on Kalash Seeds online.
Replacement is subject to availability of stock . If the product is out of stock, you will receive a full refund, no questions asked.

How do I return an item purchased on Kalash Seeds online?

Returns are easy, simply follow these steps

- Contact us and provide Order ID details.

- Customer Support will confirm the return request and will inform you about the pickup process.

- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

Note:

- We do not charge extra for returns and all replacements/pickups are done free of cost.

- Number of days within which return can be initiated varies from seller to seller. You must contact us within the defined period to initiate the return.

- We support Replacement across categories/sellers in case of damaged item.

- For details on Seller specific return policy, please check respective Seller page

- Innerwear, lingerie, socks and clothing freebies cannot be returned for obvious reasons

- In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account

- Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

- Made-to-order/custom Jewellery cannot be returned.

What is Kalash Seeds online Buyer Protection?

Kalash Seeds online Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.
Write to us at info@Kalash Seeds online.com in case you want to raise a dispute. Kalash Seeds online looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Kalash Seeds online for settling the dispute.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Specific categories like innerwear, lingerie, socks, jewellery freebies and clothing freebies

- Defective products which are covered under the manufacturer's warranty

- Innerwear, lingerie, socks and clothing freebies

- Any consumable item which has been used or installed

- Products with tampered or missing serial numbers

- Items that are returned without original packaging, freebies or accessories

- Made-to-order/Custom Jewellery

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. 

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

·         Log into your Kalash Seeds online account and go to the 'My Orders' page

·         Identify the item you want to cancel and click on the corresponding 'View Details' link

·         In the detailed order page, you will see 'Cancel' links against each of the items in that order

·         Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

·         Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Kalash Seeds online.

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:

·         Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Kalash Seeds online will complete the cancellation and initiate the refund, depending on your preference.